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NEXUS GAMES

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Help Center

How Can We Help?

Browse quick actions below, check common issues, or reach out directly.

Quick Actions

Retrieve Game Key

Look up a previous order with your code and email.

Browse FAQs

Quick answers to the most common questions.

Contact Support

Send us a message and we'll reply within 48 h.

Refund Policy

Learn how to request a refund for an order.

Common Issues

I can't find my game key

  1. 1. Go to the Order Confirmation page — the link was shown right after checkout.
  2. 2. If you lost the URL, contact support with your order details.

Game key won't redeem

  1. 1. Confirm you are redeeming on the correct platform (PC keys → Steam, PS keys → PlayStation Store).
  2. 2. Make sure the key has been entered exactly, with no extra spaces.
  3. 3. If the key still fails, contact support and we will issue a replacement.

Payment was declined

  1. 1. Check that your billing address matches the one on file with your bank.
  2. 2. Try a different card or payment method.
  3. 3. Contact your bank if the issue persists.

Game crashes or won't launch

  1. 1. Verify your system meets the minimum requirements on the game's page.
  2. 2. Update your GPU drivers and the platform client (Steam, PS app).
  3. 3. Reinstall the game if the issue persists.

Still stuck? We're here.

Our support team is ready to help. Send us a message and we'll get back to you within 24–48 hours on business days.

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