Shopping at NEXUSSTORE
Are all games digital downloads?
Yes. Every title sold on NEXUSSTORE is a digital product. After your purchase is confirmed you will receive a game key that can be redeemed on the respective platform — Steam for PC titles, PlayStation Store for PS titles.
What platforms do you support?
We currently sell games for PC (Steam-compatible keys) and PlayStation (PS Store codes). Platform availability is clearly shown on each game's detail page.
How do I access my purchased games?
Your game key is delivered immediately on the Order Confirmation page right after checkout. Save that page or note your key — we recommend keeping it somewhere safe.
Do you offer gift cards or vouchers?
Not yet — gifting is on our roadmap. Stay tuned by joining our Discord community.
Orders & Payments
What payment methods are accepted?
We accept major credit and debit cards (Visa, Mastercard, AMEX). PayPal and crypto payments are planned for a future release.
When will I receive my game key?
Immediately. Keys are generated and shown the moment your payment is confirmed — usually within seconds.
I didn't receive my key — what do I do?
Your key is displayed on the Order Confirmation page right after checkout. If you closed it by accident, contact our support team with your order details and we will recover it for you.
Can I cancel or get a refund?
Refunds are accepted within 14 days of purchase provided the key has not been redeemed on the platform. Once a key is activated it cannot be refunded. To request a refund, reach out via the Contact page with your order ID.
Technical Issues
My game key is not working — what should I do?
Make sure you are redeeming the key on the correct platform. PC keys go to Steam (or the platform specified on the product page), PS keys go to the PlayStation Store. If the key still fails after a correct redemption attempt, contact support and we will issue a replacement.
The game won't launch after installation.
Check that your system meets the minimum requirements listed on the game's page. Make sure your GPU drivers and the platform client are fully up to date. If the issue persists, the game developer's support team is best placed to help, but our team is here if you need a hand.
The NEXUSSTORE website is loading slowly.
Try clearing your browser cache and reloading the page. If the issue continues across multiple sessions or devices, please let us know through the Contact page so we can investigate.
Wishlist & Account
Do I need an account to purchase?
No account required. Just go through checkout — your order confirmation including game keys is shown immediately after payment. We recommend saving the confirmation page URL or the key itself.
How does the wishlist work?
The wishlist is saved in your browser's local storage. Add games you want to track and move them to your cart whenever you're ready. It persists across sessions on the same device and browser.
Can I share my wishlist?
Wishlist sharing is not yet supported but is planned for a future update.